Shipping policy
(UK Only)
Processing & Delivery Times
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once shipped, delivery typically takes 2-4 business days via standard shipping.
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email.
- If you do not receive tracking details within 48 hours, please check your spam folder or contact us.
Lost or Delayed Packages
- If your order is delayed beyond the estimated shipping time, please allow an additional 3 business days before reaching out.
- If your package is marked as “delivered” but hasn’t arrived, please check with your neighbors or local courier office before contacting us.
Incorrect Address & Returns to Sender
- Please ensure your shipping address is correct at checkout. If an incorrect address is provided, we cannot guarantee redelivery.
- Orders returned to us due to an incorrect address will be refunded minus the original shipping cost.
Processing & Delivery Times
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once shipped, delivery typically takes 2-4 business days via standard shipping.
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email.
- If you do not receive tracking details within 48 hours, please check your spam folder or contact us.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the package and items. We will resolve the issue promptly.
Contact Us
- For any shipping inquiries, please email us at hello@kindatoms.com
